Scope and Use of This Website
These terms apply to your use of the Sewn Li website and purchases of physical products from our store, including sewing supplies and fabric craft products. In these terms, “we,” “us,” and “our” refer to Sewn Li, and “you” refers to the person using the website or placing an order.
Please read these terms and the relevant product information, shipping policy, and return policy before placing an order. By using the website or submitting an order, you agree to follow the applicable terms. Nothing in these terms limits consumer rights that cannot be excluded or restricted under applicable law.
Accounts and Customer Information
You must provide accurate and complete information needed to process your order, including your contact details, delivery address, and payment information. Please notify us promptly if you discover an error that may affect an order. Changes may not be possible once processing or dispatch has begun.
If you create an account, keep your login credentials confidential and contact us if you suspect unauthorized access. You do not need to create an account unless registration is required for a particular website feature or checkout option.
Please use the website lawfully and do not attempt to interfere with its operation, gain unauthorized access, or submit fraudulent orders or information.
Product Information and Orders
We make reasonable efforts to keep product descriptions, images, prices, and availability accurate. However, errors can occur, and colors or textures may appear differently depending on your screen and viewing conditions. Please review the product description, including any stated dimensions, materials, quantities, and care or safety information, before ordering.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of your order but does not necessarily mean that it has been accepted. Acceptance will be communicated through an express acceptance notice or dispatch confirmation, subject to applicable law.
We may be unable to fulfill an order because a product is unavailable, payment cannot be authorized, delivery is not supported at the requested address, or there is a reasonable concern about fraud or unlawful activity. An obvious error in a product listing or price may also require us to pause or cancel an affected order, where permitted by applicable law.
If an issue affects your order, we will make reasonable efforts to notify you and explain the available options. We will not substitute a materially different product or require you to pay a corrected higher price without your agreement. If an order is canceled after payment has been taken, the amount paid for the canceled items will be refunded in accordance with applicable law.
If you wish to change or cancel an order, contact us promptly. We will review your request based on the order’s processing status and any rights you have under applicable law.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are displayed on the website and at checkout. Review the order total, including any displayed taxes and shipping charges, before submitting payment. Taxes are calculated as required by applicable law and based on the information provided for your order.
For international orders, customs duties, import taxes, or other destination charges may apply. Whether these charges are collected at checkout or assessed separately depends on the destination and applicable arrangements. Please review the shipping policy and checkout information for relevant details.
Promotions are subject to the conditions stated with each offer, including any eligibility requirements or exclusions. Price changes apply to future purchases and do not, by themselves, change the price of an accepted order.
Available payment methods are shown at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method. Order processing may depend on successful payment authorization and reasonable verification checks. Please do not send full payment card details through general contact messages.
Shipping and Delivery
We offer worldwide shipping to supported destinations, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination or address is subject to our shipping policy and the options shown at checkout.
Our shipping policy provides the applicable information about shipping methods, charges, processing, delivery estimates, and any destination restrictions. Please review it before placing an order. Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.
Delivery may be affected by carrier operations, customs procedures, address issues, or events outside our reasonable control. Please provide a complete delivery address and respond to reasonable requests needed to complete delivery. If your order is delayed, missing, or arrives damaged, contact us so we can review the situation and assist in accordance with our shipping policy and applicable law. Nothing in these terms transfers delivery risk to you earlier than applicable law permits.
Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our return policy and applicable law. Please review that policy for eligibility requirements, the return process, any applicable conditions or exclusions, and information about refunds and return-related costs.
If you receive an incorrect, damaged, or defective product, contact us with your order details and a description of the issue so we can help arrange an appropriate resolution. Our return policy does not limit any statutory rights or remedies you may have for goods that are faulty, misdescribed, or otherwise do not meet applicable legal requirements.
Intellectual Property
Website text, product photography, graphics, logos, and other content are owned by Sewn Li or used with permission or another lawful basis. Third-party names, trademarks, and materials remain the property of their respective owners.
You may view and use website content for personal shopping and order-related purposes. Except as permitted by applicable law or with the relevant rights holder’s permission, you may not reproduce, distribute, modify, or commercially exploit that content. Purchasing a product does not transfer intellectual property rights in the website content or related branding.
Responsible Use and Liability
Please choose products suitable for your intended use and follow any instructions, warnings, and care guidance supplied with them. Where appropriate, supervise the use of sharp tools, small components, or other items that may present a safety risk.
We use reasonable care in operating the website but cannot promise uninterrupted access or that every technical issue will be avoided. We may temporarily limit access for maintenance, security, or necessary updates.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or that arise solely from misuse of a product or unauthorized interference with the website. Any limitation of liability applies only where lawful and does not excuse a failure to meet obligations that cannot legally be excluded.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law. Your mandatory consumer rights remain unaffected.
Events Beyond Our Reasonable Control
Events beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, government restrictions, or widespread service outages, may delay or prevent performance. If an event materially affects your order, we will make reasonable efforts to notify you, reduce its impact, and explain the available options.
Such events do not automatically remove our obligations or your rights. Any cancellation, refund, or other remedy will be handled in accordance with the circumstances, the relevant policies, and applicable law.
Disputes and Applicable Law
If you have a concern about the website, an order, or these terms, please contact us first. We will make reasonable efforts to understand the issue and work toward a fair resolution.
These terms and any dispute will be interpreted and handled under applicable law, including any mandatory consumer protections that apply to you. Nothing in these terms prevents you from seeking assistance from a relevant consumer authority or pursuing remedies through a competent court or other dispute-resolution process available under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our services, business practices, or legal requirements. Revised terms will be posted on this page, and material changes will be brought to your attention where required by applicable law.
Updates apply from the time they are posted or any later effective date stated with them. Unless required by law or agreed with you, updates will not retrospectively change the terms governing an order already accepted. Please review this page before making a new purchase.
Contact Us
For questions about these terms, an order, shipping, or returns, please contact Sewn Li through our contact page: https://sewnli.com/contact-us/.
