Shipping Destinations
Sewn Li offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your specific delivery address and any applicable shipping options are confirmed at checkout.
Order Processing and Dispatch
Orders are prepared for dispatch after payment has been confirmed. Processing time may vary depending on item availability, order contents, and order volume. Please refer to any processing information provided at checkout or in your order confirmation.
Order processing is separate from transit time. An order confirmation means we have received your order; it does not mean your package has been handed to the carrier. If a processing issue affects your order, we will contact you using the details provided at checkout.
Estimated Delivery
Available delivery estimates are shown at checkout, in the shipping options, or in your order confirmation. Estimates depend on the destination and selected shipping method and are not guaranteed arrival dates.
Transit times may be affected by carrier schedules, peak shopping periods, weather, customs clearance, and delivery to remote areas. Please allow for both order processing and transit when planning your purchase.
Shipping Costs, Taxes, and Import Charges
Shipping costs depend on your delivery address, order contents, and the available shipping methods. The shipping charge displayed at checkout is the amount that applies to your order.
Applicable taxes collected by Sewn Li will be displayed at checkout. International shipments may also be subject to customs duties, import taxes, or carrier clearance fees imposed by the destination country. Unless checkout explicitly states that these charges are included or prepaid, they are not included in the shipping charge and are the recipient’s responsibility.
Customs authorities determine import charges and may require additional information or payment before releasing a shipment. If you are unsure about local requirements, please check with your customs authority before ordering.
Order Tracking
When tracking is available for your shipping method, tracking details will be provided after dispatch. A tracking number may be created before the carrier receives the package, and updates may not appear until the carrier completes its first scan.
Tracking availability and update frequency vary by carrier, service, and destination. Some services offer limited tracking, and international packages may have gaps in updates while in transit or during handoffs between carriers.
Address and Delivery Issues
Please provide a complete and accurate shipping address, including any apartment or unit number, postal code, and required contact details. Review these details before submitting your order.
- Incorrect or incomplete address: Contact us as soon as you notice an error. We will check whether a correction is still possible, but changes cannot be guaranteed once an order is being prepared or has been dispatched.
- Missed delivery or collection: If the carrier leaves a delivery notice or requests instructions, please follow its directions promptly to arrange redelivery or collection, where available.
- Returned packages: If a package is returned because of an address issue, unsuccessful delivery, failure to collect, or unpaid import charges, contact us so we can review the return status and available next steps. Any applicable reshipping costs or refund adjustments will be explained before an arrangement is finalized.
- Missing or damaged packages: Contact us with your order details and a description of the issue. Keep any damaged packaging and items while we review the matter and coordinate with the carrier as needed.
Shipping Delays
Peak-season demand, severe weather, carrier disruptions, customs inspections, and remote-area delivery schedules can cause delays beyond the original estimate. Tracking information may also take longer to update during these periods.
If your shipment appears delayed or has not arrived within the estimate provided for your order, please contact us. We will review the available shipment information, help investigate with the carrier where appropriate, and explain the next steps.
Contact Us
For questions about shipping availability, your delivery address, tracking, or a delivery issue, please contact Sewn Li at https://sewnli.com/contact-us/. Include your order number, if available, so we can help locate your order.
