Scope of This Policy
This policy explains how Sewn Li handles personal information in connection with its online store for sewing supplies and fabric crafts, including when you browse, make a purchase, create an account, or contact us. It also describes choices and rights you may have regarding your information.
This policy applies to information handled through our website and related customer communications. Third-party services and websites may have their own privacy policies, which govern their handling of information.
Information We Process
The information we process depends on how you interact with us and which services you use. It may include:
- Contact information: Your name, email address, telephone number, and billing or shipping address, as needed to respond to you or fulfill an order.
- Order and delivery information: Products purchased, order totals, delivery instructions, shipping status, and information related to returns, refunds, or other order requests.
- Account information: If you create an account, your account details, saved preferences, and associated order history.
- Payment-related information: Information needed to arrange payment, confirm payment status, or process a refund. The details processed by us or a payment provider depend on the payment method and checkout service used.
- Customer communications: Information you include when contacting us, such as questions, feedback, or details needed to resolve an issue. Please do not send full payment card details or other unnecessary sensitive information through general inquiries.
- Technical and usage information: Depending on the services and settings in use, the website or its service providers may process information such as IP address, browser type, device information, pages visited, and interactions with the website.
Some information is necessary to complete a purchase, arrange delivery, or respond to a request. If you choose not to provide it, we may be unable to provide the related service.
How We Use Information
We use personal information as appropriate to:
- Receive, fulfill, and manage orders, including returns and refunds.
- Coordinate payments and delivery with relevant service providers.
- Provide account features and respond to customer questions or requests.
- Send order confirmations, delivery updates, and other service-related communications.
- Operate, maintain, and troubleshoot the website.
- Protect customers and the website, investigate suspicious activity, and help prevent fraud or misuse.
- Understand how the website is used and improve its usability and shopping experience, where relevant tools are used and permitted.
- Meet applicable legal obligations, maintain necessary business records, and establish, exercise, or defend legal claims.
Where applicable law requires a legal basis for processing, that basis may include performing a contract with you, complying with legal obligations, pursuing legitimate interests subject to your rights, or obtaining your consent. Where consent is required, the relevant processing should depend on that consent.
Cookies and Similar Technologies
The website may use cookies and similar technologies to support functions such as maintaining a shopping cart, keeping an account signed in, remembering preferences, and protecting checkout. Depending on the services enabled, these technologies may also help measure website usage or improve performance.
You can generally manage or delete cookies through your browser settings. Where the website provides cookie controls, you can also use those options to manage the choices offered. Where required by applicable law, nonessential technologies are subject to consent or other required controls.
Blocking certain cookies may affect shopping cart, account, checkout, or other website functions.
When Information May Be Shared
We may share information with third parties where needed to provide services, carry out your requests, or meet applicable obligations. Depending on the services used, these recipients may include:
- Payment service providers: To process payments, confirm transactions, help detect payment fraud, and handle refunds.
- Shipping and logistics providers: To deliver orders and manage delivery-related issues.
- Website hosting and technical providers: To host, maintain, secure, and support the website and related communications.
- Analytics providers: Where such services are used, to help understand website performance and usage, subject to applicable choices and legal requirements.
- Professional advisers and authorities: Where reasonably necessary for legal, accounting, compliance, dispute resolution, or security purposes, or where disclosure is required by law.
Information shared for service delivery should be limited to what is reasonably needed for the relevant purpose. A third party may also process certain information under its own privacy policy and legal obligations, particularly when providing payment or delivery services.
International Processing
Depending on the location of the service providers involved, your information may be processed outside your state or country. Privacy laws in those locations may differ from those where you live. Where applicable law requires safeguards for an international transfer, the transfer must be subject to the relevant legal requirements.
How Long We Keep Information
We retain personal information only for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, providing support, maintaining necessary records, resolving disputes, and meeting applicable legal obligations.
Retention periods depend on the type of information, the nature of our relationship with you, and relevant legal or operational requirements. When information is no longer needed, it should be deleted or anonymized, subject to applicable requirements and reasonable backup-management practices.
Your Privacy Rights and Choices
Depending on where you live and the applicable law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Request restriction of, or object to, certain processing.
- Request a portable copy of certain information.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- Opt out of certain uses or disclosures, where such rights apply.
- Raise a concern with the relevant privacy regulator or appeal a request decision where applicable law provides that right.
These rights are not absolute. For example, some information may need to be retained to complete a transaction, meet legal obligations, or resolve a dispute. We may need to verify your identity before acting on a request and may request information reasonably necessary for that purpose. Where applicable law permits an authorized agent to act for you, proof of authority may also be required.
To submit a privacy request, use the contact page linked below. We will address requests in accordance with applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed to be completely secure.
If you have an account, use a strong, unique password and keep your login details confidential. Please contact us if you suspect unauthorized use of your account or a security issue involving the website.
Updates to This Policy
We may update this policy to reflect changes in website features, services, information practices, or applicable law. Updates will be posted on this page. Where required by law, we will provide additional notice or obtain consent for relevant changes.
Contact Us
For questions about this policy, concerns about personal information, or requests to exercise applicable privacy rights, please contact Sewn Li through https://sewnli.com/contact-us/.
