This policy applies to physical products purchased from Sewn Li, including sewing supplies and fabric craft products. Return options depend on the item, the reason for the return, any applicable product-page information, and applicable requirements. Nothing in this policy limits any mandatory consumer rights.
Return Eligibility and Timing
Please contact us through https://sewnli.com/contact-us/ to confirm the return arrangements and any deadline that applies to your order. Contacting us promptly helps us review your request and provide appropriate instructions.
For a change-of-mind return, items should generally be unused and in reasonably good condition, with included accessories and original packaging retained where applicable. Please describe the item’s condition when contacting us. Missing packaging or an opened package does not, by itself, remove any rights you may have for faulty, damaged, or incorrectly supplied goods.
Depending on the nature of the product and any applicable product-page information, certain items may not be eligible for change-of-mind returns. Where applicable, these may include custom-made or personalized items, items with hygiene considerations once unsealed, or consumable or perishable products. These limitations do not exclude remedies required under applicable rules for faulty, damaged, or incorrectly supplied items.
How to Request a Return
- Contact us through https://sewnli.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If relevant, include a description or photos of any issue.
- Wait for return instructions. We will confirm the applicable arrangements, including eligibility, any relevant deadline, the return destination, and shipping responsibilities. Please do not send items back before receiving these instructions.
- Pack the item securely and send it to the address provided, following the return instructions. Retain your proof of shipment and any tracking information.
- Once the returned item is received, we will review its condition and the reason for the return, then confirm the outcome and process any applicable refund or other agreed resolution.
Refunds
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
We will confirm the refund details after reviewing your return or reported issue. The time it takes for a refund to appear in your account may also depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs, and whether any original shipping charges are refundable, will be confirmed based on the reason for the return, the item’s condition, and applicable requirements. Please contact us before arranging shipment so you understand any costs that may apply. Returns involving faulty, damaged, or incorrectly supplied items are assessed separately from change-of-mind returns.
Exchanges
Exchange availability depends on stock, the item’s condition, and the circumstances of your request. Please contact us before returning an item for an exchange so we can confirm whether an exchange is available and explain the next steps and any applicable costs.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears faulty, please contact us promptly with your order details and a description of the issue. Photos of the item and packaging can help us assess the problem, where reasonably available.
We will review the issue and arrange an appropriate resolution based on the circumstances and applicable requirements. This may include a replacement, refund, or another suitable remedy. Change-of-mind return restrictions do not limit any mandatory rights you may have for these issues.
Contact Us
For return requests, refund questions, or help with an order, please contact Sewn Li through https://sewnli.com/contact-us/.
